Serving our Members Since 1937

FAQS

What are your business hours?

Our office is open Monday - Friday, 8:00 am - 5:00 pm.

What payment options are offered to TEPA members?

• We take bill payments at our office in Ripley, MS through our cashiers and our payment kiosk. This kiosk is located right inside the front door and can be accessed 24/7 for your convenience. (WE NO LONGER OFFER THE NIGHT DROP OFF BOX.)
• In addition to making bill payments at our office in Ripley, MS, we also take bill payments at all locations of The Peoples Bank and Simmons Bank in Middleton, TN.
• You can access and pay your bill through your customer portal on our website or through our new mobile app.
• You also have the option to pay your bill through bank draft. Please come by our office to set up your account on bank draft.
• For a small fee, we offer payment by credit card by calling 1-662-212-5233 or accessing our pay website: https://bpp.tippahepa.com/oscp/. You will need to have your account number available.

Who should I call if my power goes off after normal business hours?

You have several options:

• Call our TEPA Dispatcher at 662-837-8139 to report your outage.
• Access our outage map through our website, www.tippahepa.com, and submit your power outage.
• Use our convenient mobile app to log in your outage. You can download our mobile app from the App Store for iPhones or Google Play for Android Phones.

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